Question 1

How fast do you deliver?

Accepted Answer

Usually within 2-3 business days. Large quantities may take a little longer.

Question 2

Can I order as a private customer?

Accepted Answer

Yes! All our products are also available for home use.

Question 3

What if a part is missing?

Accepted Answer

Send us a message via the contact form and we'll send it to you.

Question 4

Which payment methods do you offer?

Accepted Answer

See our overview of payment methods.

Question 5

Can schools order on invoice?

Accepted Answer

Yes, see our page Order on invoice.

Question 6

From what amount is shipping free?

Accepted Answer

Shipping is free from €25. Below that you pay a small fee, which you'll see right away at checkout.

Question 7

Can I get a quote for larger quantities?

Accepted Answer

Absolutely! For classes, project weeks and events we're happy to prepare a custom quote with volume pricing. We respond within one business day.

Question 8

Are manuals or teaching materials available?

Accepted Answer

Yes, every building kit comes with a clear manual. Additional teaching materials are available for schools.

Question 9

Can my school request a trial kit?

Accepted Answer

Yes! Schools and after-school care organisations can request a free trial kit via the contact form. Unfortunately this isn't available for private customers yet.

Question 10

Can I return my order?

Accepted Answer

Private customers have a 14-day cooling-off period after receipt. See the return policy for the conditions and the return procedure.

Frequently asked questions